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Trust Center

Your data. Secure by default.

How we store, separate, protect and back up your data. And how we use AI.

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01

Servers in Germany

Our application servers are in data centres in Nuremberg, Germany.

  • Application servers in Nuremberg
  • Operated and updated by our team
02

A separate database schema per customer

Each customer's data lives in its own database schema, separated from every other customer.

  • Tenant separation at database level
  • No shared data pool
03

Roles and permissions

Everyone sees exactly what their job needs, down to field level.

  • Roles per location
  • Visibility down to field level
  • Separate kiosk accounts for the shop floor
04

Nightly backups

We back up every night and store the backups separately from production.

  • Every night
  • Stored separately
05

Data protection under GDPR

We process your data under the GDPR. A data processing agreement and the list of our subprocessors are available on request.

  • Data processing agreement on request
  • Subprocessor list on request
  • External data protection officer: PROLIANCE GmbH
06

Responsible AI

Sam proposes, you decide. AI suggestions are applied only after a user confirms. The AI providers we use are listed in the subprocessor list.

  • Proposals, not automation
  • Human sign-off
  • Providers named transparently
07

This website

This website sets no cookies, uses no tracking and stores nothing on your device. Fonts and films are served from our own web space; no content from other providers is loaded. The website is hosted by Vercel; details are in the privacy policy.

  • No cookies
  • No tracking
  • No third-party content

Trust Center

Security questions? Write to us.

We reply within one working day.

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GetSam

Fast by design.Secure by default.

Let's talk. About your cases.Tell us who you are and what slows you down today. We reply within one working day.

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  • Made in Germany · Bochum
  • Servers in Germany
  • Live since 2024